Do you ever get tired of being treated like an absolute
idiot and blatantly lied to? After a few days of testing out the customer
service departments of various virtual currency companies I reached a breaking
point. Do you ever get tired of being treated like an absolute
idiot and blatantly lied to? After a few days of testing out the customer
service departments of various virtual currency companies I reached a breaking
point.
I was on Gamepal.com’s site doing the test purchase for our review. The owner
of which, Eric Smith, has historically had close ties to IGE (used to be a
supplier early on before starting his own company). I heard some rumors that he
had fled the company (with its debts and workers who filed a lawsuit against
him) and had to sell a customer service center in the Philippians to Atlas
Technology Group (IGE/MySuperSales) to make ends meet. Anyways, I go through
our normal testing policy and order some sample currency, however when I go to
pay it directs me to Atlas Technology Group’s PayPal. Then when I go to the customer
service prompt I notice they use the exact same system, setup, and network
(even canned responses and greetings) that IGE uses. So I ask the customer
service agent if Gamepal got bought out or is affiliated with IGE:
Johnard L: IGE is not affiliated with GamePal.
I then asked why the PayPal was Atlas Technology Group (the
same as IGE):
Johnard L: The Atlas Technology Group is an independent payment processing
company that handles all of our online payments and other financial
transactions on our behalf. Atlas serves a number of e-commerce businesses with
their payment outsourcing solutions.
Johnard L: We
have no association or affiliation with any of the other companies that employ
Atlas' services.
That could be a possibility, if I didn’t know that the
customer service agents were the same for both (well the same) companies and
they were drawing from the same stock supplies and backend. So, as a little
test since I know virtual chat agents often have multiple customers at the same
time I head on over to IGE’s website and open up a virtual chat request, and
guess who pops up? Johnard L, who then proceeds to use the exact same canned
catchphrases and when I ask him about the Gampal.com affiliate he denies it. At
this point I confront him, and reveal that I’m actually the same person talking
to him in both chat windows:
Johnard L: I could be possible that they are using same chat names.
Right, and use the same catchphrases, the same backend, the
same PayPal, the same everything. When I confronted him with this I got the
typical response that all Atlas Technology Group agents use when you ask too
many questions and they realize you aren’t an idiot:
Johnard L: As much as I want to answer your claims, I am not privy to that
information.
How are you not privy to your own identification? Atlas Technology Group denies
their workers selfhood? Then just to make things a bit more fun I decided to
talk a bit more to “both” customer service agents and ended up confusing poor
Johnard L so that he responded to a question in a Gamepal window in the IGE
window fatally confirming that it was in fact the same person and Gamepal is
just a front for IGE (with much more expensive prices).
When I asked Gamepal for a refund, because I told them I
didn’t trust a company that lied to me I was told to send an e-mail not to a
gamepal e-mail address, but to: cs@readyclickpay.com
And to add insult to injury the domain name information for
readyclickpay.com indicated that it was registered to none other than: Atlas
Technology Group.
All, I can ask is why? Why lie when it is so obvious that
you are the same company? What type of company does that? Are they just trying
to trick loyal Gamepal customers who don’t mind paying the 30-40% markup over
IGE’s typical prices for the exact same customer service, delivery, and
product? Either way it’s unethical and insulting to the consumer’s
intelligence. Hopefully Atlas Technology Group addresses these claims and stops
these deceitful practices. I thought all of that was behind them and the
company had matured a bit more. Maybe not...
Remind me not to use Gamepal :)
But really that is funny. I use THsale myself. Thanks for writing all of those reviews however (even if you had to go through that misery so we don't!).
OMG do not use THSALE. They are the worst. I had one slight issue with gamepal, but other than that 6 solid orders.
If you want to know reviews about any gamegold sites, and if you also want to have a laugh go to wowgoldfacts.com. This dude's blogs and reviews are funny and it saves us from having headaches. IGE though sometimes have high prices but.. they do deliver the gold that's the most important thing! Yeah!
BE CAUTIOUS. Atlas Technology Group, Inc. a.k.a. GamerKing will sell you a "promise" to get you the currency quantities you pay for BUT it will take them over 48-72 hours. They're website claims "SWIFT" delivery, but seems the only thing they're swift with is accepting your payment.
They weren't bad in the beginning, but now they've been consistently delinquent with their deliveries. They're order status is a SCAM as every order is marked as "Flagged for priority delivery". Even their 24/7 support is a joke as it's an automated reply stating the same thing. AND if you try to dispute a refund via PayPal, they'll try to give you the run-around again:
---------------------------------------------
From Seller - Atlas Technology Group, Inc.
Please accept my apologies for any inconvenience caused. I acknowledge that we have yet to meet our commitment to you. No excuses.
We would still like an opportunity to deliver your currency and we are doubling our efforts to secure the currency. I will schedule you for priority delivery so your order can be filled as soon as possible. Thank you for your patience.
---------------------------------------------
...and the message above was during a dispute - they again stated they would schedule for priority delivery BUT all they say is priority delivery THEREFORE you'll end up with a headache.
ADVICE - Avoid Atlas Technology Group, Inc. a.k.a GamerKing (and affiliates)... you'll save yourself from a severe migraine.
I just had a run-in with these people. I ordered gold and they said my account had been "flagged" (they wouldn't tell me why) and I had to provide them with my phone number so they could call me to confirm my name, age, bank and credit card number. It all started to sound really fishy to me because I paid with Paypal! I asked for a refund which took several exchanges and they then finally gave me one. I bought gold from WOWTREASURES but I guess it's all one and same place. I bought from them several years ago and it went great, no issues, but now I'm very suspicious. I did mention what my bank is (but not my phone or credit card number) so now I'm a bit nervous. I called Paypal and complained.
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